Christmas Stockings by Cotton Creations®
Your Source for Handmade Christmas Stockings
& Christmas Tree Skirts

Partner Site:  Gift Baskets by Cotton Creations

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Frequently Asked  Questions

  Table of contents

  1. How long will it take to receive my order and how are they shipped?
     
  2. What is your return policy?
     
  3. What type of payment do you accept and do you accept mail orders?
     
  4. Do you sell your stockings to the wholesale market?
     
  5. Do you sell the patterns for the stockings?
     
  6. How do I cancel my order?
     
  7. How can I contact you?
     
  8. Do you have a secure site?

  9.  
  10. Can I order a gift basket from your partner site at the same time I order stockings?
     
  11. Any other questions? Refer to the Christmas stocking description page, site map, or e-mail Cotton Creations.

 

    How long will it take to receive my order/ shipping?

How long it will take to mail  your order to you depends on the amount of stockings reserved and the order in which they are received.   Because of the popularity of our stockings it is best to place your order before Halloween.  Special requests, such as "point the toe to the left" and "make the stocking red instead of green"  etc.. will delay the shipping of your order, as these stockings must be made from scratch (cannot make any changes after November 15).  Typically, an order takes approximately 14 days, but could take as long as 30 days, depending on the amount of stockings reserved at that time.  The cut off date for Christmas delivery could be as early as November.  The exact date will be posted on our website. 

When the stockings are complete, they are shipped by United States Postal  Service (Priority Mail). You are notified by email when they are shipped.   We ship overseas packages by United States Air Mail (7-10 days delivery). 

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    What is your return policy?

If you are not completely satisfied with your stocking, simply return the stocking with an explanation on what you found wrong with the stocking  to Cotton Creations, 2655 W. Airport Road, Morris, IL  60450 within 10 days of receipt and a refund will be issued. 

 If you want to return or exchange a stocking for reasons that were out of our control, such as you gave us the wrong name, or you decided on a different color,  an exchange will be issued for the following fee:

1.  If you decided on a different stocking, there is a restocking fee of $5.00 per stocking to replace the original cuff for resale, plus $10.00 to embroider a new name on a different stocking ($15.00). 
2.  If you want to keep the original stocking, however put a different name on the cuff, there will be a fee of $10.00 to apply a new cuff and embroider a new name. 

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    What type of payment do you accept and do you accept mail orders?

We accept payment by personal check, money order, or credit card. The credit cards we accept are Visa, Master Card and American Express.  Your credit card is charged when your order is shipped.  To place an order by mail, please go to the order form to print.  Make your check or money order payable to Cotton Creations and mail to Cotton Creations, 2655 W. Airport Road, Morris, IL  60450. 

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  Do you sell your stockings to the wholesale market?

At this time, we do not accept wholesale orders.

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  Do you sell the patterns for the stockings?

Sorry, we do not sell the patterns for our stockings or tree skirts.

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  How do I cancel my order?

  If you change your mind and wish to cancel your order, please e-mail me as soon as possible (e-mail.).   
(please include your name & order number)

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How can I contact you?

You may contact us by  E-mail

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Do you have a secure site?

You can rest assured that your credit card information will be handled by professional companies that specialize in the passing on of vital information through the internet.  We and they are aware of the importance of a safe, secure site.  By utilizing the shopping cart services of Freedom Networking Solutions Inc., customers can submit their credit card information securely.  They implement and maintain the most rigid industry-defined security standards providing merchants the highest level of security possible and assuring customers that their sensitive information will be protected.  Please view the address bar in your browser. Secure pages contain an internet address that begins with https: instead of http: Also, on some browsers, a  "lock" will appear on the bottom right-hand corner demonstrating a secure page. 

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Can I order a gift basket from your partner site at the same time I order stockings?

You may order a gift basket  from our partner site at the same time you order  Christmas stockings, however the shopping cart may be confused when you use the "continue shopping" link as it will not know which site to return to. Otherwise, the shopping cart will work fine when submitting your items and credit card information. If you want the gift basket and stockings to be shipped to different locations, you must indicate in the space provided at checkout, where you would like each to be mailed. Also, additional shipping charges for the gift basket will be added to your subtotal when your orders are shipped. 

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We reserve the right to change policies. 

Copyright © 2002 [Cotton Creations, Inc.®]. All rights reserved.
Revised: 01/26/08.