Christmas Stocking
Questions & Answers

For questions regarding our candles, please
visit the "About Candles" page.

How long will it take to receive my order?

The bulk of my orders are received in November and the first week in December.   Sometimes it is necessary to post a cut-off date to ensure Christmas delivery.  You will receive your order in time for Christmas, if you order them before the cut-off date.  If there is no deadline posted you can rest assured you will receive your order as quickly as possible. Typically an order takes approx. 7-10 days to ship.   Because of the popularity of the Christmas stockings it is best to place your order before November. 

SHIPPING:  When the stockings are complete, they are shipped by United States Postal  Service (Priority Mail 2-3 days delivery). You are notified by Pay Pal in an email when the postage label is printed and the package is shipped.   Overseas packages are shipped  by United States Postal Service First Class International (7-10 days delivery). 

What are your shipping charges?

Shipping charges are based on the number of items you ordered.  If the actual cost to ship your order exceeds the shipping charges displayed during checkout, a bill will be sent to you via email for the extra shipping charges. Your order will be shipped upon receipt of the additional postage.

Domestic shipping (US Mail Priority):  1-2 items:  $ 5.45; 3-4 items:  $ 6.95;  5-6 items:  $ 8.45; 7 & up:  $ 9.95
International shipping (US Mail First Class International):  1-2 items:$ 10.55;  3-4 items:  $ 13.07;  5-6 items:  $ 16.51;  7 & up:  $ 23.39

What is your return policy?

Customers may  return stockings for a refund only if the request is made within 10 days of receipt verified by the Post Office.    I am proud to say that no stocking has been returned because of the quality of my stockings, however there have been times when a customer made a mistake and gave me the wrong name or forgot to mention that they preferred the stocking to point to the left instead of the right.  In these instances it is best to contact me via E-mail.  I will let you know if it is possible to fix the problem and how long it will take.  Because Christmas tree skirts are made to the customer's specifications, they cannot be returned.   For candle returns be go the the "About Candles" page.

What type of payment do you accept & do you accept mail orders?

The credit cards accepted by Pay Pal are Visa, Master Card, American Express, and Discover.  You may also pay by electronic check with a Pay Pal Account.  Your credit card is authorized at the time of checkout and charged when your order is shipped.    There is also a payment plan available.  Please visit the Payment Plan Page for information.  We do not accept personal checks or credit card information via regular mail. 

Can I make changes to the stockings?  Can the stocking toe point to the left?

If you are requesting changes such as,  point the stocking toe to the left instead of the right or change the color of the stocking from red to green or vice versa, this can easily be done.  Just indicate your change in the space provided at checkout ("Instructions from Buyer").  If your request is different than stated above, please send an email for approval before submitting your order.  Please keep in mind that changes in the stocking could mean a delay in shipping, as these stockings must be made from scratch. 

Will the stockings match from year to year?

Fabric:  We do our best to purchase the same fabric from year to year so that when a customer is purchasing another stocking to complete a set, it will match with the others.  This is not always possible.  Sometimes, the manufacturer is out of stock and the fabric is not available, which forces us to purchase different material.  Also, because the trim material is homespun (hand dyed), there could be a difference in the shades from year to year.

Lettering:  The lettering may be different from year to year, as we have two embroidery machines with different fonts.  When one machine is in repair, the other will be used to complete the names. 

We apologize for any inconvenience, as these circumstances are out of our control and cannot be avoided. 

Do you sell the patterns for the stockings?

The Snowman Christmas Stocking (# 27) is the only pattern available for purchase. 

Do you have a secure site?

I do not store any credit card information on my server.  Personal information is collected and stored on Pay Pal servers, which is heavily protected by SSL with an encryption key length of 128 bits (the highest level available).  I receive payment from Pay Pal and never see customer's financial information. For further concerns regarding the security of Pay Pal, please visit their website at www.paypal.com  

Please view the address bar in your browser. Secure pages contain an internet address that begins with https: instead of http: Also, on some browsers, a  "lock" will appear demonstrating a secure page.  For more information, please visit the secure site information page.