Christmas Stockings by Cotton Creations®
Your Source for Handmade Christmas Stockings
& Christmas Tree Skirts


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Frequently Asked  Questions

  Table of contents

  1. How long will it take to receive my order?
  2. Can I still order an "Out of Stock" or "Back Ordered" stocking?
  3. What is your return policy?
  4. How do I care for my stockings?
  5. Are there any restrictions?
  6. What type of payment do you accept and do you accept mail orders?
  7. Do you take special orders/requests?
  8. Do you sell your stockings to the wholesale market?
  9. Do you sell the patterns for the stockings?
  10. How can I contact you?
  11. Do you have a secure site?
  12. Any other questions? Refer to the Christmas stocking description page, site map, or e-mail Cotton Creations.

  How long will it take to receive my order?

Each stocking is individually hand-made. How long it will take to mail  your order to you depends on the amount of stockings ordered and the order in which they are received.   Because of the popularity of our stockings and  the amount of work involved to complete one stocking, an average order takes approximately 2-3 weeks. Special requests such as changing the color of the stocking, facing the toe to the left,  or ordering a stocking that is out of stock will delay shipment of the total order, as these stockings must be completed from scratch. Individual stocking pages will be updated with the cut-off date for stocking changes.

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  Can I still order an "Out of Stock" stocking?

Yes, you may still order an "Out of Stock" stocking, however this will delay your total order until after Christmas.

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What is your return policy?

If you are not completely satisfied with your stocking, simply return the stocking to Cotton Creations, 2655 W. Airport Road, Morris, IL  60450 within 10 days of receipt and a refund will be issued.  Please let me know what you found wrong with the stockings so that I can better serve my customers in the future. 

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  How do I care for my stockings?

It is best to spot wash your stocking lightly with a damp cloth.  I do not suggest you put the stocking in the washer.  There is delicate hand stitching on the front and various trimmings.  Don't put it in the dryer.  Place it on a flat surface, reshape, and air-dry. 

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  Are there any restrictions?

The Christmas stockings are not meant to be used as toys. Carefully watch small children as there are various beads that are small enough for a small child to pull off and possibly choke if swallowed.   If you would like a stocking with no beads, buttons, etc.. please let  me know on the order form where I have included an area for specific instructions, I will be happy to accommodate you.  Also, the stockings are not flame resistant. Please hang the stockings carefully away from open flames. 

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  What type of payment do you accept and do you accept mail orders?

We accept payment by personal check, money order, or credit card. The credit cards we accept are Visa, Master Card and American Express.  Your credit card is charged approximately 2-4 days before order is shipped.  To place an order by mail, please go to the order form to print.  Make your check or money order payable to Cotton Creations and mail to Cotton Creations, 2655 W. Airport Road, Morris, IL  60450.

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  Do you take special orders?

We do not accept special orders.  All the stockings pictured are the only styles available at this time.  However, we will be happy to hear about any suggestions/requests that you may have. During the summer months we work to improve our selections and try to make those requests available to you the following season. 

 If you have a special request such as, pointing the toe of the stocking to the left instead of the right, placing the characters on a red stocking instead of a green, or making a brown dog instead of a black,  we will be happy to accommodate you.  Usually the cut-off for special requests is Thanksgiving. Customers will be notified on the stockings page, the cut-off for special requests.

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Do you sell your stockings to the wholesale market?

Sorry, We do not sell our stockings wholesale. 


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Do you sell the patterns for the stockings?

The patterns for our Christmas stockings are not for sale.

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How can I contact you?

You may contact us by  E-mail

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Do you have a secure site?

You can rest assured that your credit card information will be handled by professional companies that specialize in the passing on of vital information through the internet.  We and they are aware of the importance of a safe, secure site.  By utilizing the shopping cart services of Freedom Networking Solutions Inc., customers can submit their credit card information securely.  They implement and maintain the most rigid industry-defined security standards providing merchants the highest level of security possible and assuring customers that their sensitive information will be protected.  Please view the address bar in your browser. Secure pages contain an internet address that begins with https: instead of http: Also, a  "lock" will appear on the bottom right-hand corner of your browser that demonstrates a secure page. 

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Copyright © 2002 [Cotton Creations®]. All rights reserved.
Revised: 01/17/07.